Frequently asked questions

 
 

 Which Sage systems do Shopfront integrate with?

Sage 50, Sage 200 and Sage 1000.

 Is this real-time integration or is there manual intervention for orders and stock?

Real-time. All order processing, stock positions and pricing are read, in real-time directly from Sage.

 I want to be able to provide a website for both my Retail and Trade customers?

YES – Shopfront can handle both B2B and B2C setups, and a combination platform for both.

 I have various discounts set up in my Sage system, will these work online?

Shopfront will link directly with Sage for these product discounts and volume based discounts. All discounts are set up and maintained in Sage and then mirrored directly on the website.

 How do I update the stock position on the website?

The stock position is read directly from Sage. You only ever need to update the Sage stock which will automatically update the website; you don’t need to do anything.

 I have over 10,000 products, is this a problem?

NO – there are no limits to the number of products you can have on the site. You will also be able to add and delete departments (& sub-departments) via the CMS. (our biggest customer has over a 100,000 stock items)

 Shipping and freight costs are key to my business, can we handle this on the website?

All shipping schemas can be handled, whether they be weight / volume based, postcode specific, flat rates, free shipping, or even taken further with our integration to MetaPack. (courier specialists)

 Can Shopfront handle customer specific pricing & price lists for my Trade customers?

YES – Shopfront reads pricing directly from Sage. Whether you are using multiple price lists, or even customer specific pricing, dependant on the price the list the customer is attached to. (All Trade customers will be required to log in)

 Will my Trade customers to see only their pricing structures and not someone else’s?

YES – all Trade customers will be given a unique login which will access their account and pricing information online. They will only see their prices etc as set up in Sage.

 We use Credit Limits for our Trade customers, do these work with Shopfront & the website?

YES – Shopfront will read your Trade customers credit limit and allow them to   their balance. If the customer goes above their credit limit, Shopfront has several options to handle this. (Pay order by credit card, pass to Sage & put order on hold, pay off some of the outstanding balance etc)

 Can we add additional product information and images for the website?

YES – further descriptions, additional images, PDF files can all be added via Shopfront Designer, our own integrated Content Management System (CMS) for the website.

 Can we add additional pages to the website, such as FAQs or 'About Us' pages?

YES – via the CMS you will be able to add static pages such as these

 Can we use different currencies?

YES – Shopfront will read the different currencies directly from Sage.

 Can my customers import orders via a CSV file?

YES – this is part of the core Shopfront solution.

 Is a payment provider supplied with the system?

YES – as part of core product Sage Pay is setup and included in all installations

 If I am selling to the consumer market, I don’t want to create accounts for each person in Sage, how will Shopfront manage this?

The system can post to a generic account (i.e Websales) and post orders directly to this account. Then through our integration with ACT! & Sage CRM we then create an account at the ACT!/CRM level and push all the customer information, data, orders etc into this system. (Marketing use).

 We have a lot of bespoke elements to our business and within Sage. Can Aspidistra work with the bespoke elements and bespoke processing online?

YES – we have written a lot of fully bespoke setups where the client has required specific processing both online and back into Sage. Further investigation would be required but something Aspidistra as a software development company are very comfortable with.